Community Service Partnership to Assess Vision Care Access for Underserved Zip Codes & Identify Improvement Opportunities for Care Delivery
Start Date
2023 2:15 PM
Location
Alter Hall Poster Session 1 - 2nd floor
Abstract
Background/Aim: 90% of individuals living in underserved communities have limited access to vision care1. A recent study showed access to eye care did not correspond to current visual burdens, and instead cited financial and logistical barriers as the culprits2. OneSight EssilorLuxottica is an independent, non-profit company that provides access to quality eye care and eyewear in underserved communities. The objective of this study was to describe OneSight’s patient population at the Xavier University clinic and survey patients to identify opportunities for improvement in the mobile clinics. To do this, OneSight partnered with Xavier University students in the Health Services Administration Quality Improvement course to collect and analyze data for potential areas of improvement.
Methods: OneSight patient zip codes were collected and analyzed in conjunction with the Census Bureau public data. Standard quality improvement methods and tools were followed. Patient satisfaction was surveyed to identify priority needs to improve the clinic's operations, using a 5-point Likert scale. Microsoft Excel Professional Plus for 2016 was used to compare data and review results.
Conclusion: The majority of patients had never received vision care before or had received care inconsistently over a period of years. Our research confirms that OneSight treated an underserved patient population who could benefit from improved operational processes of the mobile clinics. The clinic check-in process has the greatest need for improvement.
Implications: Future mobile OneSight clinics may wish to target patients who receive care on an inconsistent basis, thus reducing the gap of years between vision care visits. Future students in Quality Management and Performance Improvement or OneSight employees could create a workflow map for check-in process improvements. Repeated surveys will identify improved care, consistency of care, and operational improvements.
Community Service Partnership to Assess Vision Care Access for Underserved Zip Codes & Identify Improvement Opportunities for Care Delivery
Alter Hall Poster Session 1 - 2nd floor
Background/Aim: 90% of individuals living in underserved communities have limited access to vision care1. A recent study showed access to eye care did not correspond to current visual burdens, and instead cited financial and logistical barriers as the culprits2. OneSight EssilorLuxottica is an independent, non-profit company that provides access to quality eye care and eyewear in underserved communities. The objective of this study was to describe OneSight’s patient population at the Xavier University clinic and survey patients to identify opportunities for improvement in the mobile clinics. To do this, OneSight partnered with Xavier University students in the Health Services Administration Quality Improvement course to collect and analyze data for potential areas of improvement.
Methods: OneSight patient zip codes were collected and analyzed in conjunction with the Census Bureau public data. Standard quality improvement methods and tools were followed. Patient satisfaction was surveyed to identify priority needs to improve the clinic's operations, using a 5-point Likert scale. Microsoft Excel Professional Plus for 2016 was used to compare data and review results.
Conclusion: The majority of patients had never received vision care before or had received care inconsistently over a period of years. Our research confirms that OneSight treated an underserved patient population who could benefit from improved operational processes of the mobile clinics. The clinic check-in process has the greatest need for improvement.
Implications: Future mobile OneSight clinics may wish to target patients who receive care on an inconsistent basis, thus reducing the gap of years between vision care visits. Future students in Quality Management and Performance Improvement or OneSight employees could create a workflow map for check-in process improvements. Repeated surveys will identify improved care, consistency of care, and operational improvements.
